Terms & Conditions
Qualified Acceptance
We reserve the right to reject your shipment after acceptance and prior to performance of any part of the transportation services, when shipments might cause damage or delay to other shipments, equipment, or personnel. This will also apply if the transportation of your shipment is prohibited by law or is in violation of any rules contained in the waybill or our tariffs.
Insurance
To extend your protection beyond our liability, you may elect to purchase insurance by designation on this air waybill and pay the premium. Such insurance coverage is governed by the policy in force.
Warranties
We make no warranties, express or implied.
Your Obligation
If the carriage of your shipment by air involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention, an international treaty relating to international air carriage, may be applicable, which treaty would govern and in most cases limit our liability to $25 per package unless you declare a higher value for the carriage as described below.
Limitation of Liability
Unless you declare a higher shipment valuation and pay the fee, our limit of liability is the lower of the following: (1) Actual value, (2) $25 per package when lost, damaged, or adversely affected. In any event, we will not be liable for acts or omissions, including but not limited to, inadequate packing, securing, marking or addressing, or for acts or omissions of the receiver or any party having interest in the shipment. We also are not liable if you or the receiver violate any terms of this agreement. We are also not liable for loss, damage, or delay caused by circumstances outside our control, including but not limited to acts of God, perils of the air, weather conditions, acts of public enemies, strikes, civil commotion, or acts or omissions of public authorities such as customs, police, and quarantine officials who have actual or apparent authority.
The shipper agrees we are not liable in any event for any special, incidental, consequential damages including but not limited to loss of profits or loss of income, whether or not we had knowledge that such damages might be incurred.
Handling of Fragile Items
Although we try our best to handle and deliver FRAGILE items, it is entirely at the shipper’s risk. We do not take any responsibility in case of damage.
Delayed Shipments
We shall make every reasonable effort to deliver your shipment according to our normal delivery schedules, but these are not guaranteed and do not form part of this contract. We are not liable for any delays.
Right to Inspect
We may, at our discretion, open and inspect any shipment for any reason, including but not limited to, verification of contents prior to or after acceptance of the shipment for transportation.
Responsibilities for Payment
Even if different payment instructions are given, you will always be primarily responsible for all charges, including transportation charges and all duties, customs assessments, governmental penalties and fines, taxes, and our attorneys' fees and legal costs related to this shipment to you or warehousing it pending disposition.
Claims for Loss, Damage, or Delay
All claims for reimbursement must be made in writing to us within specific time periods after the date on which we accept shipments, as follows: (1) 30 days for loss or damage claims, (2) 30 days for overcharge claims, (3) 14 days for delay claims. If the receiver has signed a delivery receipt without notation of damage or loss, we must also be notified of the loss or damage within 48 hours after delivery if the shipment is perishable, and in writing within 7 days if non-perishable.
If the receiver accepts your shipment without noting any damage or loss on the delivery record, we will assume that the shipment was delivered in good condition. The container(s), packing material, and contents must be available for inspection at the receiver’s location. We are not, however, obligated to act on any claim until all transportation charges have been paid; the claim amount may not be deducted from those charges.
Items Not Acceptable for Transportation
We won’t accept certain items for carriage, and other items may be accepted only to limited destinations or under restricted conditions. We reserve the right to reject packages based on these limitations or reasons of safety and security.
Custom Clearance
By giving any shipment to us, you appoint us as your agents solely for the performance of customs clearance and certify us as the consignee for the purpose of designating a customs broker to perform customs clearance (unless you specify a customs broker on the air waybill). In some circumstances, local authorities may require additional documentation confirming our appointment. It is your responsibility to provide proper documentation and confirmation where required. You are responsible for and warrant your compliance with all applicable laws, rules, and regulations, including but not limited to customs law, import and export laws, and government regulation of any country to, from, through, or over which your shipment may be carried.